Return and Cancellation

Cancellations

Order can be cancelled before the shipment. After shipment it can be only RTO. Once order get cancelled amount will be refunded for ‘prepaid orders’.

Cancellation Criteria

Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
In case of wrong product price or specification mentioned on kaisar.in.
Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
If area falls under “Non Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
Suspected fraudulent information.

Returns

We have a policy of Return/Replacement within 7 days of delivery of the Product. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.

Guidelines for Returns & Replacement:

Return Eligibility

In case of returning the product, customer needs to inform us within 7 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
If the product is delivered defective or damaged, in that case customer needs to inform us through Email (care@kaisar.in) within 48 hours from the time of delivery.
Products should be unused.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
Invoice should be available.

Steps to follow to Return a Product

Customer needs to inform us through call/email within 7 days of receiving the order.
Product should be unused.
Invoice should be available.
We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
Customer needs to pack the product with Brand packing & paste the invoice on it.
Customer will handover the product to the courier boy.
Once the pick up is done, product will be sent to us by the courier partner.
After receiving the product, quality check will be done over the product by our team which takes 2 days time.

Refunds

Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
Credit/Debit Card/Net Banking/Wallets – 2-4 business days
If transaction is done by through NEFT and Cheque then customer need to share below mentioned details at our Email Id Care@kaisar.in from registered e-mail id.

After receiving the required information for refund, refund will be processed in 2 business days and same will reflect in your account in another 2-4 business days.